FAQ

Where are you located?

We have collection points in Melbourne (2/159 Heidelberg Road, Northcote VIC 3070) and Sydney (38 Jones Street, Ultimo NSW 2007).

When can I collect and return items?

Between 9am and 6pm on weekdays, and 10am and 2pm on weekends. Other times can be arranged for a fee of $250.

How long is the hire period?

48 hours from collection or delivery. Late returns are charged at $50 per hour unless agreed in writing.

Do you deliver and style?

Yes. Delivery, set-up, styling and pack-down are available and quoted per event. We coordinate access and timing with your venue.

How do I book and pay?

Pay in full online, or request a quote. Quoted bookings are confirmed with a 50% deposit. The balance is due 7 days before collection, or 7 days before the event for full-service bookings.

Is there a bond?

Yes. A $500 bond applies to all hires, plus 10% of the booking value for bookings over $3,000. It is refunded within 5 business days of the items being returned and checked.

What if I need to cancel?

Cancellations 7 or more days before the event receive a full refund, excluding fresh floral orders. Cancellations less than 7 days before the event are not refundable, but you will receive a partial credit towards your next booking.

What happens if something is damaged?

Damaged items are charged at repair cost, and lost or unrepairable items at replacement cost. Extra cleaning is $50 per hour. Charges are deducted from the bond.

Can I use real candles?

LED candles are standard. Real flames are allowed only with our written approval, and extra cleaning charges apply.

Are the florals included?

Pieces listed with florals include faux floristry, which is returned with the hire. Fresh florals can be arranged and are yours to keep.

Can you help me choose?

Yes. Book a complimentary 30-minute styling consultation through our enquiry form.

See our full Terms of Hire.